Refund & Cancellation Policy

Eligible items may be returned within thirty (30) days of the purchase date, subject to the following conditions:

• Items must be unused, in their original condition, and in original packaging;
• Proof of purchase (order number or confirmation email) is required;
• Final-sale, clearance, personalized, or perishable items are not eligible for return unless defective.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are issued to the original method of payment within ten (10) business days of approval.

Original payment processing times vary by financial institution and are outside our control. If a refund has not appeared after ten (10) business days, please contact your bank or card issuer before reaching out to us.

We replace items that arrive defective or damaged, subject to inspection and product availability. If an identical replacement is unavailable, we will offer a comparable item or a full refund at your election.

Orders may be canceled before they are processed for fulfillment by contacting us with your order number. Once an order has entered fulfillment, it can no longer be canceled and will instead be governed by the return process above.

Refunds will not be issued where:

• The return window has expired;
• Items show signs of use, damage caused by the customer, or missing components;
• The order involved suspected fraud or a violation of our Terms of Service;
• Digital goods or downloadable content have been accessed or delivered.

We encourage customers to contact us before initiating a chargeback, as most issues can be resolved faster directly. Unwarranted chargebacks may be contested and may result in restrictions on future purchases.

To request a return, refund, exchange, or cancellation, contact BND Digital LLC, 150 Washington Avenue, Suite 201, Santa Fe, NM 87501, United States, and include your order number and the reason for your request.